Has your umbrella got a broken whale? Lost a sting? The breakage is covered by the lifetime warranty?
Don't panic, you can return it to our workshop at 7 route de Creully 14480 Crépon so that we can repair it.
Please describe your umbrella and the problem.
Don't forget to include the order number and your name in your parcel and to keep your sleeve with you (we don't need it).
We only ask you to contribute to the return postage.
Upon receipt of your umbrella, we will make the necessary repairs and return it to you at the desired location.
Please allow one to two weeks for the hospitalization.
Parapluie fabriqué en France et garanti à vie
Chaque parapluie H2O est fabriqué à la main dans l’atelier de Crépon en Normandie et vous pouvez bénéficier d’une garantie sur votre parapluie.En savoir plus
Signed shipping in qualitative packaging
We take great care of your H2O umbrella when preparing your package for shipping from our workshop in Crepon, so that you will receive your umbrella in packaging chosen specifically for its size for better protection.
Protect your umbrella
We recommend that you complete your basket by purchasing a sleeve to protect your umbrella from dust and UV rays. Our sleeves are fitted with shoulder straps that will allow you to walk around in complete freedom.
Make your umbrella unique
Whether it is your name or your initials, the embroidery will sublimate your umbrella. We advise you to match your embroidery with the color of the bias for a harmonious rendering or a tone-on-tone color for a discreet rendering. If you wish, we can even choose the color for you.
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